Last Sunday here on the blog, I picked on the Walgreens here on Madison Avenue in Covington. Maybe you can consider this Part II.
A week ago, I wrote about Walgreens and their new Balance Rewards Card. It more or less is like the Kroger Plus Card. When you go up to the cashier with the items you’re purchasing, you turn over that card to the cashier to get sale prices on those purchases that are reduced. You know—save a little bit of money.
As I’ve mentioned before, you don’t find many bargains at Walgreens but you do sometimes. Last Monday, me and another customer found some turkey bacon on sale. She picked up a package of it, I did too and along with some other items we purchased, we both headed to the cash register and the cashier. She stood in front of me in line.
The cashier, an older, unfriendly guy, started scanning her items. For a few seconds, I wasn’t paying that much attention but then I realized that the cashier hadn’t asked her for her Balance Rewards Card.
“You need to give him your card,” I said. “You won’t get the sale prices without him scanning that card too.”
“Oh!” the woman said. “Thank you!”
The cashier gave me a dirty look. I just smiled.
After the lady left, I started putting my items on the counter saying, “I’ll get my card out here in just a minute.”
Actually it was less than a minute. I didn’t want the cashier scanning my items without scanning that Balance Rewards Card first. He did it quickly.
As he started scanning my items, I started feeling annoyed with him.
“Aren’t you telling people here to give you that card?” I asked. The cashier said nothing.
“People don’t get the sale price without the card, right?”
“Right,” the cashier replied.
“It’s kind of like the Kroger Plus Card,” I said. “Whenever I go to Kroger and check out, the cashier always asks me for the card.”
The cashier gave me an icy stare.
“It’s a new procedure,” he said. “Some of us haven’t gotten used to it yet.”
As stated earlier, this happened last Monday. Since then I’ve been back to Walgreens three more times, each time getting a new cashier. Out of those three cashiers on duty, only one asked the customer for their Balance Rewards Card. I’m sure a lot of those customers were purchasing items that were on sale.
I don’t know about you, but I need to save every penny I can. I don’t know about the other Walgreens in the area, but if you’re going to the one on Madison Avenue in Covington and the cashier doesn’t ask for your Balance Rewards Card, remind him or her of it. If the management there can’t train their employees on this simple task, I guess it’s up to the customer to look out for themselves.
(Photo from familyfrugalfun.com)