I went inside the U.S. Bank on Madison Avenue here in Covington, Kentucky late last week to turn in a roll of pennies. That’s it—just one roll. I needed to get two quarters to help out with those washing machines in the basement of the apartment building where I live—you know, laundry. The young and friendly U.S. Bank teller asked me if I was a U.S. Bank customer. When I told her I wasn’t, she told me she couldn’t give me two quarters for my pennies because I didn’t have an account with the bank.
“That’s been our policy for several years now,” she said.
I was tempted to yell out “Bullshit!” but it wasn’t that important to me, so I left.
The first time I ever went into a U.S. Bank to turn in pennies was in early October, 2011. I wrote about it right here on this blog. Since that date, I’ve gone in at least a couple more times to turn in pennies. Not accepting pennies hasn’t been there “policy” for several years. That teller was lying to me.
After I left U.S. Bank, I noticed Huntington Bank was only a few doors down. I was pretty sure no teller there was going to let me turn in my roll of pennies either, but I went in anyway. At least the teller I got gave me an honest reason.
“With every transaction we do, we have to put it into our computer—even accepting a roll of pennies,” she said. “The people who put together our business practices have determined it’s not worth our time or effort.”
OK. That’s an honest answer. It’s one I don’t like, but at least it’s not a lie like that one teller at U.S. Bank told me.
You’re right. I need to get over it.
I’ll be back here on Thursday. Tomorrow I’ll be walking all over Covington trying to find a bank who will accept my pennies.
(Image from startribune.com)